Refund and Returns Policy

At ROYAL DISPENSARY, we take pride in the quality of the brands we carry. Because we deal with sensitive, high-end products like Boutiq Switch, Hitz, Clean Carts and Besos, we have established a clear policy to ensure fairness and safety for all our customers.

 1. The 48-Hour Inspection Period
Upon delivery, please inspect your package immediately. Any claims for missing items or external damage to the packaging must be made within 48 hours of the delivery timestamp.

 2. Hardware & Electronics (Vapes/Disposables)
We understand that occasionally, high-tech hardware can encounter manufacturing issues.
• Defective Units: If your Boutiq, Hitz, or Besos device is “Dead on Arrival” (DOA) or has a genuine internal battery failure, we offer a [Replacement/Store Credit].
• Video Evidence Required: To process a hardware claim, we require a short video sent to our support team showing the device failing to fire or charge. This helps us verify the defect and report it to the manufacturer.
• What is NOT Covered:
    • Clogging (Most clogs can be fixed by the “pre-heat” method or clearing the airway).
    • Leaking caused by improper storage (leaving the device in a hot car).
    • Flavor preference (Taste is subjective and does not constitute a defect).
    • Accidental damage (dropping the device).

 3. Consumables (Pre-Rolls & Flower)
For health and safety reasons, all sales of pre-rolls, and opened cartridges are final.
• Once the seal on a Boutiq Pre-Roll tin or a Besos Cartridge is broken, we cannot accept a return for any reason.
• If you receive the incorrect strain or flavor, do not open the product. Contact us immediately while the seal is intact, and we will swap it for the correct item.

 4. Return Process
If you have a qualifying issue:
1. Contact Support: Email [royaldispensaryofficial@gmail.com] or message us on Text: +1 (229) 290-8263, Whatsapp: +1 (256) 758-5701 with your Order Number.
2. Provide Evidence: Attach photos of the packaging and/or a video of the hardware defect.
3. Approval: Once our team reviews the claim, we will issue a Return Merchandise Authorization (RMA) or approve a direct credit.
4. Shipping: If a physical return is required, ROYAL DISPENSARY will provide a prepaid shipping label for defective items.

 5. Refunds & Store Credit
• Store Credit: Our standard method of resolution is store credit. This is applied immediately to your account once a claim is approved.
• Refunds: If a refund to the original payment method is approved, please allow [5–10] business days for the transaction to appear on your statement.
• Cancellations: Orders can only be canceled if they have not yet entered the “Processing” or “Shipped” status.

 6. Seized or Lost Packages
We ship using discreet packaging to ensure your privacy.
• If a package is lost in transit (no “Delivered” scan after [2-5] days), we will [Reship/Refund] at no cost to you.
• Incorrect Address: We are not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your “Clean Cart” details before checking out.

 7. Troubleshooting Tip
Before reaching out about a “broken” vape, please ensure:
1. The device is fully charged (use a standard USB-C cable).
2. You have removed any rubber “plugs” from the mouthpiece or base.
3. (For Boutiq Switch) The toggle is fully clicked into the desired chamber.

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Contact Us:
[Contact Page]
[royaldispensaryofficial@gmail.com / info@royaldispensary.us]