FREQUENTLY ASKED QUESTIONS (FAQs)

General Questions

What is the minimum age to order?

You must be at least 21+ to purchase from ROYAL DISPENSARY. We use a secure third-party age verification system to ensure compliance with all local regulations.

General Questions

What Are Your Opening Hours?

We open from 08:00 AM – 23:00 PM

Where Are You Located?

1925 Nvd Mkt Rd Sacramento, CA 95834, USA.

Can I Speak To A Specialist For Advice?

Absolutely! Our customer team is available for consultations. Whether you have questions about medication interactions, side effects, or general health advice, feel free to ask.

How do I charge my disposable carts?

Most of our premium disposables are rechargeable. Use a high-quality USB-C cable. A light will usually indicate the device is charging. Once the light turns off or changes color, your device is ready to use. Pro-Tip: Avoid using “Fast Chargers” (like MacBook chargers) as they can occasionally overheat small vape batteries.

What should I do if my cart is clogged?

Clogging is common with high-potency oils like Liquid Diamonds or Live Resin.
1. The Warm-Up: Hold the device in your hands to warm the oil.
2. The Pre-Heat: If your device has a button, click it twice to pre-heat.
3. The Clear: Take a firm, steady draw (without firing) to clear the airway.
Always store your vapes upright to prevent future clogs.

Ordering & Payments

How Do I Place Order?

Simply browse our curated collection, add your favorite items to your cart, and proceed to checkout. Our system ensures a smooth, secure transaction. You will receive a confirmation email once your order is placed.

Do I Receive Order Confirmation?

Yes, you get to receive order confirmation message to your email with detail rundown of your order and prices.

Do I need an account to shop?

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and gain access to exclusive “Drop Alerts” for limited-edition of our carts & flavors.

Any Discount Available?

Cryptocurrency payments (Bitcoin, Tether-USDT, Ethereum etc..), Bulk buying earns you free pills added to your package. Also get to earn, 10% discount on next order as well as free delivery.

Bulk orders also get to receive huge discounts.

What Are The Payment Methods?
  • Apple Pay
  • Bank Transfer (UK, AUS, GER, ITA, FRA, BELGIUM, ESP etc..)
  • Cashapp
  • Chime
  • Cryptocurrency (Bitcoin-BTC, Tether-USDT, Ethereum-ETH, etc..)
  • E-Transfer (Canada Only)
  • Gift Cards (Razer Gold, Apple, Visa etc..)
  • Google Pay
  • PayPal (friends & family)
  • Venmo
  • Zelle
Damage & Refund Policy?
  • Package can be replaced if the damage is caused by our delivery agent. Also, possible refund of funds is made if package can’t be replaced.
  • If Damage is caused by the customer upon use or negligence, you can’t get a replacement.
  • In a case of refund, it will take 15 – 20 business days to get your funds back into your account.
  • Read our refund and return policy page for more.

Shipping & Delivery

Where do you ship to?

We ship to all jurisdictions within United States, Canada, other parts of North America, South America, Europe, Asia and Australia.

How Long Does Shipping Takes?

Within USA, Canada & Mexico takes 1-3 days depending on your state of location. (overnight delivery will require extra fee).

International shipping to Europe, Asia, South America & other parts of North America takes 3-5 days.

Shipping to Oceania countries like Australia, New Zealand and others will take 7 days (1 week).

What Courier/Delivery Service Do You Use?
  • Express Delivery
  • USPS
  • FedEx
  • UPS
  • DHL
  • Canada Post (Canada Only)
  • UK Mail (UK Only)
Do I Receive Tracking Number?

Yes, you’ll get to receive tracking information sent to your email from the shipping company after payment has been made and confirmed.

How Is Packaging Done?

We understand the importance of privacy. All orders are shipped in plain, unmarked boxes or mailers with no mention of “dispensary” or “vape” on the outside. Contents are often vacuum-sealed for an extra layer of discretion.

ROYAL DISPENSARY IS HERE TO SERVE YOU